Co‑Managed IT Support for Growing Businesses
Not every organisation wants to fully outsource IT. Many already have an internal IT manager or technician but need additional expertise, extra capacity, or specialist support. Co‑Managed IT Support gives you the best of both worlds — keeping control in‑house while strengthening your capabilities with a trusted external partner.
Our service is designed for businesses that want to maintain internal oversight while gaining access to advanced technical support, proactive monitoring, cyber security expertise, and strategic guidance.
What Is Co‑Managed IT Support?
Co‑Managed IT Support is a shared IT model where your internal IT team works collaboratively with our experienced engineers. You stay in control of day‑to‑day decisions, while we provide the additional resources and specialist knowledge needed to keep your systems running smoothly.
You benefit from:
Additional technical expertise
Proactive monitoring and maintenance
Escalation support for complex issues
Cyber security and infrastructure support
Cover during holidays, sickness, or busy periods
It’s a partnership — not a replacement for your existing team.
Who Is Co‑Managed IT Support For?
This model is ideal for businesses that:
Have an internal IT manager or technician
Are growing and need extra capacity
Want stronger cyber security without increasing headcount
Need access to specialist skills (cloud, security, backup)
Prefer predictable, fixed support costs
Require reliable escalation support when issues become complex
Co‑Managed IT Support is especially popular with organisations of 20–100 users, where IT demands are increasing and internal teams need additional support.
What’s Included in Our Co‑Managed IT Support?
Escalation & Specialist Support
- Server and infrastructure problems
- Cloud and Microsoft 365 issues
- Cyber security incidents
- Backup and recovery challenges
Cyber Security Support
- Endpoint protection
- Patch management
- Security best‑practice guidance
- Incident support and investigation assistance
Microsoft 365 & Cloud Expertise
- Microsoft 365 optimisation and management
- Teams and SharePoint support
- Cloud migrations and configuration
- Security and access control
Simple Strategic IT Guidance
- Technical recommendations and support
- Second opinions
- Infrastructure planning
- Support for future growth and change
Co-Managed IT Support vs Fully Managed IT Support
- Co-Managed IT Support Fully Managed IT Support
- Works alongside your IT team Fully outsourced IT
- You retain internal control MSP manages everything
- Flexible support levels All-inclusive service
- Ideal for in-house IT Ideal without internal IT
- Shared responsibility
- Single point of responsibility
If you’re unsure which model is right, we can help you decide.
Book a FREE IT Health Check
Our Free IT Health Check gives you a clear, honest view of:
Your current IT setup, Security risks, Backup and recovery readiness and Areas for improvement.
