Frequently asked IT questions
General IT Questions
What does managed IT support actually include?
Managed IT support provides ongoing, proactive IT management, rather than ad-hoc fixes.
This typically includes:
- Day-to-day IT support for users
- Proactive monitoring and maintenance
- Security management
- Backup and recovery oversight
- Advice and ongoing improvement
The goal is to prevent problems, not just react to them.
Do you support businesses of our size?
Yes. We typically work with businesses that have 5–50 users.
This allows us to provide:
- Personal, responsive support
- Structured IT services
- A long-term partnership approach
Very small one-off fixes or large enterprise environments may not be the right fit.
Do we need to be based in Burton on Trent?
No. While we’re based in Burton on Trent, we support businesses across:
- Derby
- Nottingham
- Leicester
- Birmingham
- Surrounding towns and villages
Most support is delivered remotely, with on-site support available when required.
What happens if we already have an IT provider?
We can:
- Work alongside your existing provider
- Support a phased transition
- Handle the switch fully on your behalf
- We aim to make the process smooth and low-risk, with minimal disruption.
Will switching IT support cause disruption?
No — not when done properly.
Our onboarding process is:
- Planned and controlled
- Documented
- Aligned with your business operations
We don’t make unnecessary changes, and nothing happens without explanation.
How long does onboarding take?
Onboarding time depends on the size and complexity of your IT setup.
In most cases:
- Initial access and setup happens quickly
- Deeper improvements are planned over time
- Urgent risks are prioritised first
We’ll always explain what to expect.
Security, Backup & Risk
How do you approach cyber security?
We take a proportionate, risk-based approach to cyber security.
That means:
- Protecting systems and data properly
- Applying controls that make sense for your business
- Avoiding unnecessary complexity or cost
Security should support productivity — not get in the way.
Do you provide backup and disaster recovery?
Yes. Backup and disaster recovery are a core part of reliable IT.
We help businesses:
- Understand what data is critical
- Ensure backups are in place and monitored
- Plan for recovery if systems fail
Backups alone are not enough — recovery planning matters.
Are Microsoft 365 accounts backed up?
By default, Microsoft 365 does not provide full backup in the way many businesses expect.
We help businesses:
Understand Microsoft 365 data protection limitations
Implement appropriate backup solutions
Protect email, files, and collaboration data
Pricing & Contracts
How much does IT support cost?
IT support costs vary depending on:
- Number of users and devices
- Security requirements
- Industry and compliance needs
- Level of support required
We don’t publish generic pricing because it rarely reflects real-world needs.
Are we locked into a long-term contract?
We focus on long-term relationships, not forcing businesses into unsuitable agreements.
Contract terms are discussed clearly before any commitment, and we aim to deliver a service clients want to keep.
Do you charge for every small request?
No. Our managed support packages are designed to remove hesitation around contacting IT support.
You shouldn’t feel like you need to avoid calling your IT provider.