Normans What problems did Normans face before IT helpdesk?
They worked with a large IT supplier, that was overcharging and primarily
oriented towards servicing large enterprises, which meant that Normans did not receive the personalized 1 to 1 support and priority necessary for
their operations. This misalignment had a significant impact on performance, as the in-house staff found themselves dedicating a considerable amount of time to resolving IT-related issues. This diversion of resources away from their core responsibilities led to inefficiencies and hindered the company’s ability to focus on revenue-generating tasks.
With the introduction of the IT helpdesk, Normans has been able to address these problems effectively. The staff now has reliable support for IT concerns, allowing them to concentrate on other important aspects of the business that directly contribute to its growth and profitability. The IT helpdesk has become an integral component in streamlining operations and enhancing overall productivity at Normans.
How did Normans identify they needed a complete solution?
The previous service provider was not adequately meeting the requirements. Despite the high costs associated with the service, the deliverables fell short of expectations, leading to inefficiencies and dissatisfaction. In contrast, the IT helpdesk has demonstrated a keen attention to Normans’ specific needs, ensuring that communication is clear, timely, and effective. This stark difference in service quality and cost-effectiveness made it clear that a comprehensive solution was necessary to support the company’s operations and growth objectives.
How Normans reduced expenses since coming on board
Since coming on board with the IT helpdesk, Normans has significantly reduced expenses by leveraging cost-effective solutions tailored to our specific IT needs. The IT helpdesk’s approach to service delivery emphasizes not only affordability but also superior service quality and efficiency. This strategic focus has enabled Normans to optimize our IT operations, eliminate unnecessary expenditures, and enjoy a higher return on investment, all while ensuring our technological infrastructure is robust and reliable.
How did reallocating staff help Normans
Reallocating staff has been instrumental in Normans’ growth and efficiency. With the IT helpdesk on board, the staff at Normans can now concentrate on their core competencies, primarily generating revenue, while entrusting their IT needs to a dedicated team. The IT helpdesk’s commitment to open communication and providing the best solutions not only enhances operational efficiency but also elevates Normans’ professional image. This partnership allows Normans to present themselves with cutting-edge IT solutions, reflecting a level of professionalism that resonates with clients and partners alike.
How do Normans feel about IT helpdesk supporting their growth
Normans feel incredibly positive about the IT helpdesk supporting their growth. The collaboration has allowed the staff to redirect their focus from IT-related issues to tasks that directly contribute to revenue generation. With the assurance that the IT helpdesk is managing their technological needs efficiently, Normans’ team can dedicate more time and energy to strategic initiatives and other important aspects of business. This shift in focus has led to increased productivity and, consequently, a notable boost in revenue generation. The partnership with the IT helpdesk has been a pivotal factor in driving Normans’ success and growth.
How did Andy feel about the support and relationship the IT helpdesk built
Normans is fully satisfied and confident with the service provided by the IT helpdesk, which stands as a testament to the collaborative working relationship established between us. The support and solutions offered by the IT helpdesk have not only met but exceeded expectations, fostering a sense of trust and reliability. This positive experience reflects the mutual commitment to excellence and growth, underscoring the successful partnership between Normans and the IT helpdesk.