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What Problems Did Normans Face Before IT Helpdesk?

They worked with a large IT supplier, that was overcharging and not giving them the 1 to 1 support they wanted.

They had a few people in-house who were spending time on IT but now their internal staff can focus on IT.

The in-house team didn’t have enough expertise.

How did Normans Identify they needed a complete Solution?

They had a current supplier but didn’t feel like a priority.

How Normans reduced expenses since coming on board

They found a better solution for their business that reduced costs.

How did reallocating staff help Normans

Internal staff now spend more time on revenue-generating activities.

How do Normans feel about IT Helpdesk supporting their growth

How did Andy feel about the support and relationship the IT Helpdesk built