Normans What Problems Did Normans Face Before IT Helpdesk?
They worked with a large IT supplier, that was overcharging and not giving them the 1 to 1 support they wanted.
They had a few people in-house who were spending time on IT but now their internal staff can focus on IT.
The in-house team didn’t have enough expertise.
How did Normans Identify they needed a complete Solution?
They had a current supplier but didn’t feel like a priority.
How Normans reduced expenses since coming on board
They found a better solution for their business that reduced costs.
How did reallocating staff help Normans
Internal staff now spend more time on revenue-generating activities.