Business IT Support

Business IT Support

Business support from an IT support provider you can trust

*Onsite Support & Consultancy
*Remote Support
*Repair by Post
*Maintenance & Support Contracts

 

Onsite Support & Consultancy

IT-Helpdesk provides comprehensive Business IT Support in Burton to small and medium businesses that do not have an existing IT department. We have a dedicated Business IT support team of engineers offering a prompt, professional, and reliable service. IT is a key tool that drives businesses and can be used to create a significant competitive advantage, a failure to maximize your IT could be detrimental to your success. We can assist you or your business by providing our independent advice.  Our consultants have a decade of experience in this field and are constantly up-to-date with the latest technology. For £50 per hour one of our engineers will visit your business premises.  A fixed fee of £150* per PC is available for repairs that need to be carried out in our workshop.

Remote Support

Our Business IT support in Burton includes remote support, which will be carried out remotely from our workshop, if the engineer decides that there’s no need for a site visit the problem will be solved remotely for £35 per hour.  For remote support, we use the latest state of the art remote console with 256Bit security encryption (Encryption used by most government networks) which is 100% secure, with no risk of intrusion.

Repair by Post

Although Repair by Post is recommended mostly for home users, we can always arrange a free pickup by Parcelforce or Royal Mail within 3 hours and have your computer delivered back to you within 2 – 3 working days. All for £40 per hour.

Maintenance & Support Contracts

IT is a key tool that drives businesses and can be used to create a significant competitive advantage, a failure to maximize your IT could be detrimental to your business success. IT-Helpdesk will offer your business a dedicated & reliable team of engineers to take care of all your IT infrastructure just as if you had an internal IT department, thus enabling you to focus on managing the day-to-day business more effectively. With our state of the art Monitoring Tool*** you will not even have to call us most of the time to report an issue. Whenever a problem arises, our monitoring tool will automatically alert us if a problem will occur in the future days or weeks enabling us to prevent it before it arises, thus keeping your computers and your servers healthy and offering you total peace of mind. With our inclusive Business IT support in Burton, we can also monitor your computer health, hardware failure, missed backup schedules and more. All available from as little as £30** per PC or £25 per user if your business uses Terminal Server or Citrix.

*Includes free delivery within a 10 mile radius of our workshop. If you are based more than 10 miles away from our workshop a delivery fee of £20 will apply.

**A minimum of 5 computers or 5 users is required.

***Available for contract customers only.

To get free advice over the phone or to book a visit to your business premises please call 01283 337 225.

To get free advice over the phone or to book a visit to your business premises please call 01283 337 225.